1. Overview
GHLVerse (“GHLVerse,” “we,” “us,” or “our”) provides CRM systems, AI automation, lead-generation support, sales funnels, and related business services. We respect your privacy and aim to handle personal information responsibly.
This policy applies to information collected through our website, forms, email, telephone, WhatsApp, booking experiences, and interactions about our services. It should be read together with any additional privacy notice presented when you use a specific service or submit information through a third-party platform.
2. Information we collect
The information we receive depends on how you interact with us. It may include:
- Contact details: your name, email address, phone number, business name, and other details you choose to provide.
- Inquiry and service information: the contents of messages, form submissions, appointment requests, service preferences, and information you provide when discussing a project.
- Communication records: messages and correspondence you send to us, along with relevant details needed to respond and manage our relationship.
- Technical and usage information: information that may be provided by your browser or device, such as IP address, device or browser type, pages visited, referral source, and approximate interaction times.
- Cookie and similar technology information: data collected through cookies or related technologies where these are used on the website or by embedded tools.
Please do not send sensitive personal information through general website forms or ordinary messages unless we have specifically requested it and explained why it is needed.
3. How we use information
We may use information for purposes such as:
- Responding to questions, contact requests, and support inquiries.
- Scheduling calls and communicating about requested services.
- Preparing proposals, delivering services, and managing client or prospective-client relationships.
- Operating, maintaining, protecting, and improving our website, forms, systems, and services.
- Sending service-related messages and, where permitted, relevant updates or marketing communications.
- Detecting abuse, fraud, security incidents, or technical issues.
- Meeting legal obligations and establishing, exercising, or defending legal claims.
We use information for purposes reasonably related to the context in which it was provided and as otherwise permitted by applicable law.
6. Messages and marketing
If you contact us, request information, or book a call, we may use the contact details you provide to respond and communicate about that request. If we send marketing messages, you can opt out using the unsubscribe instructions in the message, where available, or by contacting us at [email protected].
Opting out of marketing does not prevent us from sending essential messages about an active service, a request you made, or other communications that we are permitted or required to send.
7. Data retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining business records, providing services, resolving disputes, and meeting legal requirements. Retention periods can vary depending on the type of information and the context in which it was collected.
We use reasonable administrative, technical, and organizational measures intended to protect information. No website, transmission method, or electronic storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
8. Your choices and privacy rights
Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, to object to or restrict certain processing, or to withdraw consent where processing is based on consent.
To make a privacy request, email [email protected] with “Privacy Request” in the subject line and describe your request. We may need to verify your identity before acting. Some requests may be limited by legal requirements or other applicable exceptions.
9. Third-party websites and services
Our website may link to or embed services operated by third parties. We do not control the privacy practices of independent websites or platforms. When you follow an external link, submit information to a third-party form, or interact with an embedded service, the third party’s terms and privacy policy may apply.
10. Children’s privacy
Our website and services are intended for businesses and adults, not children. We do not knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information to us, contact us so we can review the matter and take appropriate steps.
11. International processing
Depending on the tools and service providers involved, information may be processed or stored in countries other than the country where you live. Privacy protections may differ between jurisdictions. Where required, we will take steps intended to provide an appropriate legal basis and safeguards for such transfers.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The effective date at the top of this page indicates when this version was published. If a change requires additional notice under applicable law, we will provide that notice in an appropriate way.
13. Contact us
If you have questions about this Privacy Policy or how GHLVerse handles personal information, contact us using the details below.